Refund Policy.

We want you to buy a pass because the service genuinely helps you prepare. If you haven't had a chance to use it, or if something broke that prevented you from using it, we will refund you. The conditions below define exactly what that means.

1. When you are eligible for a refund

You are eligible for a full refund of your pass purchase if all of the following apply:

1. You request the refund within seven days of the purchase being processed by Razorpay.
2. You have made fewer than three evaluation submissions(Writing essays, Speaking sessions, Listening tests, or Reading tests combined) since buying the pass.
3. The request is made from the email address associated with the account, and you can provide the Razorpay transaction ID.

2. Refunds for technical failure

We also issue refunds — full or partial — when a technical failure on our side prevented you from using the service you paid for. Examples include:

• A platform outage lasting more than twenty-four consecutive hours while your pass was active.
• A bug in the evaluation engine that consistently produced unusable feedback on multiple submissions.
• A payment that was charged twice for the same pass.

For technical refund requests, please describe the issue and include screenshots or evaluation IDs where possible. We assess each request on its merits.

3. When refunds are not issued

To keep pricing fair for everyone, refunds are notissued in the following cases:

• The request is made more than seven days after the purchase.
• You have made three or more evaluation submissions since buying the pass. Substantial use of the service is considered acceptance of the value delivered.
• The pass has fully expired. Passes are one-time and do not auto-renew, so an expired pass simply ends — there is no charge to reverse.
• You did not achieve a specific IELTS band score using Opiliant. Band-score outcomes depend on many factors outside the platform; predicted scores are for preparation only.
• The account was terminated for a breach of the Terms of Service.
• You changed your mind about studying for IELTS, after the seven-day window has passed.

4. No surprise charges

5. How to request a refund

1. Email support@opiliant.com from the address associated with your Opiliant account.
2. Use the subject line: "Refund request — [Razorpay transaction ID]".
3. Include a short explanation of why you are requesting the refund — this helps us improve the service.
4. We respond within three business days, either approving the refund or asking for more information. Approved refunds are processed by Razorpay and typically appear in your account within five to seven business days.

6. Refund method

Refunds are processed back to the original payment method used at checkout. We cannot issue refunds to a different card, bank account, or wallet. If your original card has been cancelled or expired, the refund will normally still reach you via your issuing bank — contact Razorpay support if you need help tracing it.

7. Partial refunds

Partial refunds may be offered at our discretion in cases of disputed but non-qualifying refund requests, or for technical issues that affected part — but not all — of your pass period. Partial refunds are calculated as a pro-rata refund of unused days at the standard pass rate.

8. Chargebacks

If you initiate a chargeback through your bank or card issuer instead of contacting us, your account will be suspended pending the chargeback resolution. We will provide the card issuer with the relevant transaction evidence. Where a chargeback is initiated on a legitimately delivered service, we reserve the right to permanently terminate the account.

Please contact us first. We respond quickly and we would much rather resolve a concern directly than through your card network.

9. Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time of your charge is the version that applies to that charge. Material changes are announced on the dashboard at least seven days before they take effect.

10. Contact